Returns & Exchanges

At JW PEI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original condition. Please note that return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

1

Initiate Your Return

Visit our online Returns Center and enter your order number and email address to start the process.

2

Package Your Item

Securely pack your items in their original packaging, ensuring all tags, dust bags, and protective materials are included.

3

Ship the Package

Print your return authorization form and ship the parcel through your preferred local carrier to the address provided.

4

Receive Your Refund

Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing